Frequently Asked Questions

When you order any CoeFont Voice Font, your full name will be visible to the Voice Font creator. Your name will not be shared with anyone else.

This refers to the number of kanji characters that Voice Font has read since August 2022.

No problem, just make sure to give credit to CoeFont. Display “Voiced by CoeFont.CLOUD” in your video or other easily viewed area such as the summary section.

If your selected plan includes commercial usage rights, it is possible to sell or distribute audio using a CoeFont Voice Font. However, please credit CoeFont (Voiced by CoeFont.CLOUD).

Since this falls under commercial use, it is allowed if you are subscribed to the Standard or Plus plan.

Yes, commercial use is allowed if you are subscribed to the Standard or Plus plan.

Yes, you can use CoeFont for these purposes if you are subscribed to the Standard or Plus plan.

Yes, you can continue using the downloaded voice data for commercial purposes even after canceling your Standard or Plus plan.

400,000 points will be credited on the billing date.

It is prohibited for an individual user to designate anyone other than themselves as the CoeFont creator. Please refer to the Prohibited Activities Section in our Terms of Use for more information.

If the company has an account with multiple users, and you are one of their registered users, then it would be possible as long as the Voice Font is being used for company purposes.

If you are not a registered user of that company, then it would be considered account sharing and therefore prohibited.

Please record in a natural tone of voice or the tone you wish to create. The reading style and reading speed will also be reflected to some extent in the Voice Font.

For a high-quality and clear voice tone, it is recommended to use a high-quality microphone and record in a noise-free environment.

If you have a talent for impersonations, you can create any voice you want. However, maintaining consistency is crucial for a convincing performance. Consider accent, tone, inflection, and speed throughout the recordings in CoeFont Studio.

Of course you can! You can take a break whenever you like and return later to pick up where you left off. However, when you come back, make sure that the recording environment is similar to the one you recorded in before; different settings can affect the quality of the Voice Font, resulting in lower-quality audio.

After confirming you understand the payment system, you will be directed to CoeFont Studio. Press the record button to start recording. Don't worry about making mistakes, you can record as many takes as you need.

Yes, it is free.

A minimum of 50 sentences, approximately 5 minutes, is required. From the 51st sentence onwards, you can stop at any time, with a maximum limit of 3,000 sentences.

It takes approximately 2 hours.

No, additional recordings cannot be added. If you want to improve or modify your AI voice, you will need to record a new one.

Google Chrome.

Once you publish a Voice Font, it will be featured on our new Voice Fonts list and added to the CoeFont libraries for other users to access. If no license is required, other users will be able to use your Voice Font without requesting permission.

Yes, each character uses 5 points. For the Plus plan, in addition to the basic fee, there is a charge of ¥0.05 per character.

For the Standard plan, yes. Please check the AI voice details page in "Search" to see the points consumed per character. For the Plus plan, in addition to the basic fee, there is a charge of ¥0.05 per character.

Points are consumed (counted as used characters) when you enter or edit text, based on the number of characters in the sentence. Editing the reading of words in the accent adjustment screen does not consume points (counted as used characters).

You may be trying to use a paid AI voice under the Free plan, or your points may be insufficient. Click the user icon in the upper right corner of the screen to check your point balance and purchase additional points. To check the points consumed per character, go to "Search" and open the details page of the AI voice you want to use.

If it is displayed so that a third party can see and understand, it is acceptable to place the Voiced by CoeFont.CLOUD credit in the summary section. For Free and Lite plan users: It is necessary to display the Voiced by CoeFont.CLOUD credit. For Standard and Enterprise plan users: It is optional.

In Chrome preferences, you can rename the generated audio files and change the download destination by checking “Advanced” -> “Downloads” -> “Check where each file is saved before downloading”.

Even if the entered word itself is not problematic, it may be recognized as a prohibited word based on the surrounding context or the generated voice elements. As a result, voice generation may not be possible. If you wish to remove the restriction on prohibited words, please consider subscribing to the Plus plan.

There is a mail icon in the upper right corner of the "My AI Voices" page. You can approve or reject requests from there.

Please contact us.

It can only be deleted by deleting your account.

Standard Plan: Credit card only (Bank transfer and annual contracts are not available) Plus Plan: Credit card and bank transfer

We're sorry to hear that your payment was unsuccessful. It's possible that there was an issue with your card number, CVC, or card expiry date. We understand how frustrating this can be, but please double-check to ensure everything is accurate. Unfortunately, there are certain debit cards that we are unable to accept at the moment, but we are working towards expanding our payment options to better serve you.

Basic Plan, Standard Plan, and Plus Plan (credit card payment) are automatically renewed on the same day each month. Example: If you subscribe on January 15, the renewal date will be the 15th of each following month. *Please note that the system is based on UTC, so the trial period may be one day shorter. For the Plus Plan (invoice payment), it is automatically renewed on the 1st of each month. Example: If you subscribe on January 15, the renewal date will be the 1st of each following month.

Please download it from the website. (Please note that if you switch to the Free Plan, you will no longer be able to view your billing history.) Go to Account Settings > Payments > Billing History, and click on the Billing Date.

Please set your name in the account settings in advance. The name you enter will be reflected on the receipt.

Please contact us.

Your browser may not be recognizing your microphone. Please refer to this Google Chrome help page for more information on microphone issues. https://support.google.com/chrome/answer/2693767?hl=ja&co=GENIE.Platform%3DDesktop

The number of characters entered at once may be too high. Please try entering around 100 characters at a time. If the issue persists, please contact us with the following details: 1. The name of the AI voice you are using 2. The exact text you entered.

At the moment, you are only able to update your name and phone number on your account. If you'd like to make these changes, please don't hesitate to reach out to us here and we'll do our best to assist you.

This plan is offered to those who may lose their voice in the future due to vocal cord removal surgery. Applications are available at https://docs.google.com/forms/d/e/1FAIpQLSeOVwgAowmqPDEGgElbInO-X3eqwL0nY8IS1KhJnh9yVF4epw/viewform

The required document does not necessarily have to be a medical certificate, as long as it includes your name, diagnosis, or a statement confirming a laryngectomy. If you cannot prepare the document immediately, you may first create an AI voice using the Free Plan and submit the application once the necessary documents are ready.

No, they will not receive any notification.

Your points will be valid for a period of six months (180 days) from the date of purchase.

Absolutely! As of July 31st, 2021, we have supported both national and international phone numbers.

No, we won't delete your Voice Fonts.

Yes, I'm afraid it will be deleted.

Rest assured that your points will not be deleted.As long as you re-enter the plan before the points expire (which is 6 months from the date of purchase), they will be waiting for you to use when you re-join.

CoeFont Co., Ltd (referred to as CoeFont) is dedicated to maintaining company-wide information security. Our policy aims to safeguard information assets from threats such as accidents, disasters, and crimes. By upholding this commitment, we aim to earn the trust of our customers and society as a whole. Management Responsibility: Our management team is committed to consistently improving and enhancing our information security measures. 3. Employee Efforts: Our workforce must acquire the requisite knowledge and competencies pertaining to information security and remain steadfast in safeguarding confidential data. 4. Compliance with laws, regulations, and contractual requirements: We are committed to upholding all legal, regulatory, and contractual obligations pertaining to information security, and we strive to meet the expectations of our customers. We take great care to ensure a safe and secure environment for all our stakeholders by following established norms and industry best practices. 5. Response to Violations and Accidents: If there are any breaches in information security or if any laws, regulations, or contractual obligations are violated, we will take necessary actions to address the issue and ensure there are no reoccurrences.

If you're using ゆっくりMovieMaker4 for free, you can take advantage of Voice Fonts Arial (Normal, Joy, Anger, Sorrow, and Music) and Mirial (Normal). To access additional Voice Fonts with ゆっくりMovieMaker4, you will need to subscribe to the Enterprise Plan to get access to the CoeFont API.

1. Open the "Unsubscribe" link at the bottom of the received email. 2. Click "View Opt Out Preferences." 3. Move the slider to "No." 4. Click "Save Preferences."

To cancel your paid plan or Standard Plan free trial, please follow the steps below. (You will need to select a reason for downgrading and provide additional details. If you do not enter details, the downgrade cannot be completed.) 【PC】 1. Click the user icon in the top right corner of the screen. 2. Go to Account Settings > Explore Plans. 3. Click "Downgrade" under the Free Plan. 4. Enter the reason for downgrading and additional details. 5. Click "Downgrade" to confirm. 【Smartphone】 1. Tap the user icon in the top right corner of the screen. 2. Go to Check Plan. 3. Tap "Downgrade" under the Free Plan. 4. Enter the reason for downgrading and additional details. 5. Tap "Downgrade" to confirm.

No, you will not be charged.

Go to Account Settings > Explore Plans. Under "Explore Plans," you should see a message stating: "Your current plan will be available until XX month XX day at 23:59. The Free Plan will be applied from XX month XX day at 0:00."

If you're thinking about deleting your account, please keep in mind that all your user information, including your work, will be permanently removed. To get started, make sure to cancel your paid plan first. Once you've done that, you can go ahead and request account deletion here. Just keep in mind that it can take up to a month for everything to be fully deleted. Thank you for being a part of our community! We are sorry to see you go.