Frequently Asked Questions

Q

What is the recommended browser to use the Text-To-Speech product on the web?

A

Please use Google Chrome. Unexpected errors may occur if you use another browser.

Q

Will the name I use when creating an account be disclosed to others?

A

The name you registered will not be made public. However, if you apply to use an AI voice that requires an application, your name will be disclosed to the owner of that AI voice.

Q

What does “number of characters” mean for each AI voice?

A

This refers to the number of characters for which that AI voice has been used since August 2022.

Q

Can I show the CoeFont recording or editor screens in a video or other media?

A

Yes, you can.

Q

Is it possible to sell or distribute AI voices generated with CoeFont?

A

Yes, it is possible. If you wish to sell them, please use the Standard, Plus, or Enterprise plans.

Q

Is commercial use allowed?

A

Commercial use is allowed only if you are on the Standard, Plus, or Enterprise plans.

Q

May I use it on monetized video posting sites?

A

This falls under commercial use, so it is possible if you are on the Standard, Plus, or Enterprise plans.

Q

Is it possible to use the text-to-speech service for social media advertising and radio broadcasts?

A

This falls under commercial use, so it is possible if you are on the Standard, Plus, or Enterprise plans.

Q

After canceling the Standard plan, is it still possible to use the downloaded audio for commercial purposes?

A

You may continue to use the audio for commercial purposes even after canceling your Standard, Plus, or Enterprise plan.

Q

When are the text-to-speech points for the Standard plan granted?

A

You will be granted 400,000 points on the date of your payment withdrawal.

Q

What is the expiration date for purchased points?

A

The points are valid for six months (180 days).

Q

Will my points disappear if I cancel my Standard plan?

A

If the points have not yet expired, the points granted upon contract renewal and any additionally purchased points will not be deleted.

Q

Can I use my own created AI voice for free?

A

Standard Plan: Consumes 5 points per character generated. Plus Plan: In addition to the base fee, a charge of $0.05 per character will be incurred after exceeding 1 million characters. Enterprise Plan: In addition to the base fee, a charge of $0.05 per character will be incurred.

Q

Can I use AI voices created by other users for free?

A

Using AI voices consumes points for each character generated. The number of points consumed by each voice can be confirmed on the AI voice details page within "Find a Voice". Each plan has a set number of points that can be used, or a fixed fee per character. For more details, please see here: https://coefont.cloud/selectPlan

Q

When are points consumed (or characters used)?

A

Points are consumed when you input or edit text within a sentence and then generate the voice output (play or download). However, editing the phonetic readings on the accent adjustment screen will not consume points (will not be counted as characters used).

Q

What is the error saying that the audio couldn't be generated because I am out of points?

A

This message appears if you are on the Free plan and attempting to use a paid AI voice, or if you have insufficient points. You can check your point balance and make additional purchases from the top right of the screen after opening a project from "Projects" Please open the details page for the AI voice from "Voices" to confirm the points consumed per character.

Q

What does publishing a created AI voice mean?

A

On the CoeFont website, you can earn revenue by allowing other users to use your AI voice. You can also set up a system to grant usage permission to users who wish to use your voice.

Q

I would like to change the file name or download location of the generated audio file.

A

Please change the file name and download location from your browser settings. For Chrome: Go to "Advanced settings," then "Downloads," and select "Ask where to save each file before downloading."

Q

Words that do not seem problematic have been designated as prohibited words.

A

Even if the words you have entered are not problematic on their own, they may be recognized as prohibited words depending on the context of the surrounding text or other elements of the generated audio. As a result, audio generation may fail. If you would like to have the prohibited words lifted, please consider subscribing to the Plus plan.

Q

An error has occurred, and the download cannot be completed.

A

An error occurs if the number of sentences in a block exceeds 2,000. Please reduce the number of sentences to 2,000 or fewer and try again. You can also divide the project into multiple parts. If you are still unable to generate the content, please contact us with the following information: ① the name of the AI voice you are using and ② the actual text you entered.

Q

When I generate audio using an AI voice that requires a usage request, will the generated text be shared with the user who owns that AI voice?

A

No, it will not be shared.

Q

I would like to set a silent period between sentences.

A

Please enter [pause 0.5s] in the text. A pause has been successfully set when the text turns blue. Alternatively, you can add a pause by hovering your mouse between blocks after separating them.

Q

If I cancel my paid plan, will my creations be deleted?

A

The works will be hidden during the Free Plan, but they will be displayed again upon re-subscribing to a paid plan.

Q

Is it free to create an AI voice?

A

Yes, it is free.

Q

Does the recording start immediately after pressing the "Start" button?

A

After clicking that button, you will be prompted to press the record button to start recording. Don't worry about making mistakes, you can record as many takes as you need.

Q

What is the minimum number of sentences required for recording to create an AI voice?

A

You can start with a minimum of 50 sentences, which takes approximately 5 minutes. After the 51st sentence, you can end the recording wherever you like, and you can record up to a maximum of 3,000 sentences.

Q

How long does it take to generate a new AI voice?

A

After recording, it takes approximately two hours, regardless of the amount of recorded sentences. If it does not complete, please contact us.

Q

What kind of voice tone should I use for the recording?

A

Please record in the voice tone you wish to create.

Q

Can I create an AI voice by recording an imitation of a character?

A

Yes, it is possible.

Q

Please tell me the precautions for recording to improve the sound quality of the AI voice.

A

Please record in an environment that is as quiet and has as little reverberation as possible. Please record all sentences to be read with as consistent a tone and speed as possible. Using a high-quality microphone to improve the audio quality of the recording is also effective.

Q

Is it possible to pause the recording midway?

A

Yes, you can. When you resume the recording, please try to read with the same conditions and voice quality as before you paused.

Q

During recording on the web app, the error “microphone not recognized / volume waveform does not change” keeps coming up.

A

The browser may not be recognizing your microphone. Please refer to the Google Chrome Help page for details: https://support.google.com/chrome/answer/2693767?hl=ja&co=GENIE.Platform%3DDesktop

Q

Is it possible to outsource the task of exporting AI voices from CoeFont, or to request someone to do it on my behalf?

A

Account sharing is prohibited. Please use multiple accounts with a Plus plan.

Q

I have already created an AI voice. Is it possible to record additional data?

A

No, you cannot. If you wish to improve or modify your AI voice, please create a new recording.

Q

I would like to create an AI voice from an existing audio source.

A

This feature is limited to subscribers of the Plus and Enterprise plans. Please contact us for more information.

Q

The creation of the AI voice is not completing.

A

There is a possibility that it has stopped midway due to an error. Please contact us.

Q

Can I delete my AI voice?

A

Deleting your AI voice is only possible by deleting your account.

Q

What is the CoeFont Interpreter product?

A

CoeFont Interpreter, part of the CoeFont desktop app, is a simultaneous interpretation tool that uses AI voices to translate multiple languages, including Japanese, in real time and allows you to speak in your own voice.

Q

What is the Voice Changer product?

A

Voice Changer, part of the CoeFont desktop app, is a real-time voice transformation engine, which allows to sound like an existing voice actor, in any language.

Q

How can I use CoeFont Interpreter with meeting apps? Does it support Zoom, Microsoft Teams, Google Meet and other meeting apps?

A

Yes you can use CoeFont Interpreter with any meeting apps. It is compatible with communication tools such as Zoom, Teams, Google Meet, Webex, Discord, etc. After installing the CoeFont desktop app and launching an interpretation, you simply need to switch your communication tool microphone to “CoeFont Audio”. Note that our application can also be used for in-person events and meetings.

Q

What versions of the CoeFont desktop app do you support?

A

Version 0.3.1 or above. You can check your current app version on Windows (Settings → Apps → Installed Apps, then find CoeFont in the list) or on Mac after launching the app (Click “CoeFont” in the top left menu bar and select “About CoeFont”). You are automatically invited to update when launching the app, after a new version is released. If you skipped the update prompt, you can still download the latest version from the following page: https://coefont.cloud/desktop/download

Q

I cannot hear my own interpreted speech when using the CoeFont Interpreter.

A

You can confirm your own interpreted speech while on the test screen. Otherwise, only your audience is able to hear your interpreted speech after you start a live interpretation.

Q

My audience cannot hear my interpreted speech when using the CoeFont Interpreter.

A

After launching an interpretation (“Start Interpretation” button from the home screen), you need to change your microphone setting to “CoeFont Audio” in your online meeting application (Zoom, Teams, Google Meet, etc.) and your audience will be able to hear your interpreted voice. By default, they will hear your original language speech at a low volume followed within a few seconds by the interpreted speech.

Q

Can I hear my audience’s translated speech when using the CoeFont Interpreter?

A

You can hear your audience’s interpreted speech if they are also using CoeFont Interpreter. Otherwise, you can see your audience’s original language transcript and its corresponding translation in your CoeFont interpreter screen. We are working on releasing a dual interpretation feature so that you will also be able to hear your audience’s interpreted speech even if they are not using CoeFont Interpreter. Please stay tuned.

Q

How fast is the CoeFont Interpreter?

A

There's typically a 2-second delay between your original speech and the moment it is interpreted, which is comparable to human simultaneous interpretation and acceptable for most conversations.

Q

How well does the CoeFont Interpreter translates speech?

A

We provide consistent high-quality translations that take your conversation context into account. Compared with human interpretation level, CoeFont Interpreter can handle fast paced conversation as well as slow paced, with similar interpretation speed, without tiring.

Q

Can CoeFont Interpreter handle technical or industry-specific terminology?

A

Yes, we are currently prioritizing this feature for the Enterprise plan users.

Q

Is it possible to use CoeFont Interpreter with multiple participants attending the meeting (beyond one-on-one)?

A

Yes, one or more meeting participants can freely use the CoeFont Interpreter tool, and their interpreted voices will be heard by all other participants in the meeting.

Q

In a multi-participant meeting, can each member choose the language they wish to hear CoeFont Interpreter?

A

In group meetings, participants can listen to the original audio or the interpreted speech which follows. Additionally, live transcripts are available, allowing users to view both the original and translated texts, which ensures everyone can follow along regardless of their language. We are also actively working on improvements to better support multi-member meetings. Please stay tuned.

Q

What languages does CoeFont Interpreter support?

A

At the moment, we support interpretation from/to English and Japanese. In the future, we plan on adding more languages, starting with Chinese. Please stay tuned for updates.

Q

Can I use my own voice for interpretation with the CoeFont Interpreter app?

A

Yes, we offer a way for users to record their own voice and then use that voice for their interpreted speech (currently limited to Japanese voice recording only). It takes a minimum of 5 minutes to record your voice, then it will be available after 2h.

Q

How is my conversation data from CoeFont Interpreter used?

A

To protect user privacy, we have a strict data handling policy. If you are enrolled in a Plus plan or above, data is not reused for AI training. Please check the link below for more details: https://app.vanta.com/coefontcoltd/trust/c9b64h70ffjbmrs00f67gc

Q

What are the security measures in place for the CoeFont app?

A

CoeFont app has acquired the international security certification "SOC2 Type1". This makes CoeFont safe and secure for companies with strict security standards. We are continuously enhancing security and we will be adding more certifications in the near future. Please check the link below for more details: https://app.vanta.com/coefontcoltd/trust/c9b64h70ffjbmrs00f67gc

Q

How can I use the CoeFont app with my team?

A

Upgrade to Plus or Enterprise plan, or contact our sales team to use the member management feature. After your plan is upgraded, the feature will be available via: https://coefont.cloud/account/member

Q

How much does the CoeFont Interpreter app cost?

A

Please check our plan details here: https://coefont.cloud/selectPlan

Q

Is my computer compatible with the CoeFont desktop app (Interpreter/Voice Changer)?

A

Please check the link below to view the computer system versions we support: https://coefont.notion.site/CoeFont-Desktop-App-Requirements-1377427ab23480c5a7dee967e96dfb97

Q

How to fix the audio drivers install requests issue when installing the CoeFont desktop app (Interpreter/Voice Changer) on Windows?

A

Please check the Device Manager to see if "CoeFont Audio" is listed under "Sound, video and game controllers." If it is displayed, please follow the steps below to uninstall it: 1. Right-click on "CoeFont Audio" and select "Uninstall device." 2. Check the box that says "Delete the driver software for this device," then click the Uninstall button. Then restart your PC.

Q

After installing the CoeFont desktop app, I am unable to hear any audio from my computer.

A

Please check your computers system settings, and confirm that the speaker / microphone are not set to “CoeFont Audio”. If it is, then switch it back to your default speaker / microphone.

Q

Could you please provide information regarding your payment methods?

A

Standard Plan: Credit card only (bank transfers and annual contracts are not available). Plus Plan: Credit card only (bank transfers and annual contracts are not available). Enterprise Plan: Bank transfer only (annual contracts only).

Q

I am unable to register my credit card.

A

Please check your card number, CVC, and credit limit. Please also confirm that your 3D Secure authentication has been completed. Note that some debit cards cannot be used. We use an external cloud service (Stripe) for credit card payments. CoeFont cannot handle issues related to credit card payments.

Q

There is authentication error when I try to upgrade to a paid plan.

A

If you are using an ad-blocking feature (such as Adblock), it may be blocking the pop-up required for 3D Secure authentication. Please disable your ad-blocking feature and try again.

Q

How long does the free trial last?

A

The trial period is exactly 7 days (168 hours) from the start. Please be aware that an automatic charge will be incurred after this time.

Q

Once I subscribe to a plan, when will the next renewal date be?

A

For the Standard and Plus plans, renewal occurs automatically on the same day each month. Example: If you subscribe on January 15th, your plan will renew on the 15th of every month thereafter. For the Enterprise plan, renewal occurs automatically on the first day of each month. Example: If you subscribe on January 15th, your plan will renew on the first day of every month thereafter.

Q

Can you issue a receipt?

A

Please download it from the website. (Note that your billing history will no longer be accessible if you switch to the Free Plan.) Go to Account Settings > Payment > Click on "Withdrawal Date" under Billing History.

Q

I would like to have my company name included on the receipt.

A

Please set your name in the account settings beforehand. The name you enter will be reflected on the receipt.

Q

I would like to cancel my paid plan.

A

To cancel your Standard or Plus plan, or your free trial, please follow the steps below. (Note: You must provide a reason for the downgrade (by selecting one) and a detailed explanation. You cannot downgrade without providing the details.) 【PC】 Click the person icon in the top right corner > My Account > Explore Pricing Plans > Click "Downgrade" for the Free Plan > Enter the reason and details for the downgrade, then click "Downgrade". 【Smartphone】 Tap the person icon in the top right corner > Explore Pricing Plans > Tap "Downgrade" for the Free Plan > Enter the reason and details for the downgrade, then tap "Downgrade". If you are on the Enterprise plan, please contact us.

Q

When I switched to the Free Plan, it displayed "Will change next month." Will I be charged for the next month's fee?

A

No, you will not be charged.

Q

I would like to confirm if my cancellation has been successfully processed.

A

On the My Account > Explore Pricing Plans page, under "Active Plan," it displays the message, "Your current plan is available until [Date] at [Time]. The Free Plan will be applied from [Date] at 0:00."

Q

Can an individual export a Voice Font from CoeFont on behalf of a company?

A

It is possible if you are registered as a member of the company's account and use it for the company's purposes.

Q

Can I share my account with others?

A

No, you cannot share an account among multiple people.

Q

Do I have to put the “Voiced by CoeFont.CLOUD” in my video?

A

You can include it in the description (Standard, Plus and Enterprise plan users do not need to include this).

Q

Tell me about your security policy

Q

I would like to change my registration information.

A

Please make changes from the account settings. The registered email address cannot be changed.

Q

Is it possible to register with a phone number from a country other than Japan?

A

Yes, it is possible.

Q

If I cancel my paid plan, will the AI voices I have created be deleted?

A

No, they will not be deleted.

Q

I would like to unsubscribe from the email newsletter.

A

1. Open "Unsubscribe" at the bottom of the email you received. 2. Open "View Opt Out Preferences." 3. Move the slider to "No." 4. Press "Save Preferences."

Q

I would like to change my password, but I have forgotten my current one.

A

Please log out once and reset your password from the "Forgot Password" link on the login screen.

Q

I would like to delete my account.

A

Please go to Account Settings and click "Delete Account" at the bottom. You cannot delete your account while you are subscribed to a paid plan. Please downgrade to the Free Plan before deleting your account. You can check your current plan by going to My Account > Explore Pricing Plans.