Frequently Asked Questions

Google Chrome

Yes, you can.

Please change the file name and download location in your browser. (ex) Chrome: 'Advanced settings' -> 'Downloads' -> 'Ask where to save each file before downloading'.

That is the number of characters this AI voice has been used to generate since August 2022.

No.

You may be entering too many characters at once. Please try entering around 100 characters at a time. If you still cannot generate the audio, please contact us with the following information: ① The name of the AI voice you are using ② The text you actually entered.

Yes, it is possible. Please use the Standard or Plus plan for selling.

Yes, it is possible if you are using the Standard or Plus plan.

Since it's for commercial use, it is possible if you are using the Standard or Plus plan.

Yes, it is possible if you are using the Standard or Plus plan.

Even after canceling your Standard or Plus plan, you can continue to use the audio for commercial purposes.

400,000 points will be granted on the payment deduction date.

The expiration date for points is six months (180 days).

Points granted upon contract renewal and any additional points you purchased will not disappear.

With the Standard plan, 5 points are consumed for each character. For the Plus plan, in addition to the basic fee, it costs ¥0.05 per character.

Yes, the Standard plan does. Please check the details page of the AI voice in 'Find Voices' for the points consumed per character. The Plus plan has a base fee plus a cost of ¥0.05 per character.

Points equivalent to the number of characters in the sentence are consumed (counted as used characters) when you input or edit text.

During the Free plan, they will be hidden, but they will reappear if you resubscribe to a paid plan.

After clicking that button, you will be prompted to press the record button to start recording. Don't worry about making mistakes, you can record as many takes as you need.

Record in the voice tone that you want to produce.

Please record in an as quiet and echo-free place as possible; keep a consistent tone and speed throughout recording; and use a high-quality microphone.

Yes, you can.

Yes, you can. When resuming recording, please try to read with the same tone and speed.

Yes, it is free.

A minimum of 50 sentences, which is approximately 5 minutes of audio. You can finish reading at any point after the 51st sentences up to a maximum of 3,000 sentences.

There is a possibility that your browser is not recognizing the microphone. Google Chrome help：https://support.google.com/chrome/answer/2693767?hl=ja&co=GENIE.Platform%3DDesktop

CoeFont Interpreter, part of the CoeFont desktop app, is a simultaneous interpretation tool that uses AI voices to translate multiple languages, including Japanese, in real time and allows you to speak in your own voice.

Voice Changer, part of the CoeFont desktop app, is a real-time voice transformation engine, which allows to sound like an existing voice actor, in any language.

Yes you can use CoeFont Interpreter with any meeting apps. It is compatible with communication tools such as Zoom, Teams, Google Meet, Webex, Discord, etc. After installing the CoeFont desktop app and launching an interpretation, you simply need to switch your communication tool microphone to “CoeFont Audio”. Note that our application can also be used for in-person events and meetings.

Version 0.3.1 or above. You can check your current app version on Windows (Settings → Apps → Installed Apps, then find CoeFont in the list) or on Mac after launching the app (Click “CoeFont” in the top left menu bar and select “About CoeFont”). You are automatically invited to update when launching the app, after a new version is released. If you skipped the update prompt, you can still download the latest version from the following page: https://coefont.cloud/desktop/download

You can confirm your own interpreted speech while on the test screen. Otherwise, only your audience is able to hear your interpreted speech after you start a live interpretation.

After launching an interpretation (“Start Interpretation” button from the home screen), you need to change your microphone setting to “CoeFont Audio” in your online meeting application (Zoom, Teams, Google Meet, etc.) and your audience will be able to hear your interpreted voice. By default, they will hear your original language speech at a low volume followed within a few seconds by the interpreted speech.

You can hear your audience’s interpreted speech if they are also using CoeFont Interpreter. Otherwise, you can see your audience’s original language transcript and its corresponding translation in your CoeFont interpreter screen. We are working on releasing a dual interpretation feature so that you will also be able to hear your audience’s interpreted speech even if they are not using CoeFont Interpreter. Please stay tuned.

There's typically a 2-second delay between your original speech and the moment it is interpreted, which is comparable to human simultaneous interpretation and acceptable for most conversations.

We provide consistent high-quality translations that take your conversation context into account. Compared with human interpretation level, CoeFont Interpreter can handle fast paced conversation as well as slow paced, with similar interpretation speed, without tiring.

Yes, we offer this feature for the Plus plan users and the Enterprise plan users.

Yes, one or more meeting participants can freely use the CoeFont Interpreter tool, and their interpreted voices will be heard by all other participants in the meeting.

In group meetings, participants can listen to the original audio or the interpreted speech which follows. Additionally, live transcripts are available, allowing users to view both the original and translated texts, which ensures everyone can follow along regardless of their language. We are also actively working on improvements to better support multi-member meetings. Please stay tuned.

At the moment, we support interpretation from/to English and Japanese. In the future, we plan on adding more languages, starting with Chinese. Please stay tuned for updates.

Yes, we offer a way for users to record their own voice and then use that voice for their interpreted speech (currently limited to Japanese voice recording only). It takes a minimum of 5 minutes to record your voice, then it will be available after 2h.

To protect user privacy, we have a strict data handling policy. If you are enrolled in a Plus plan or above, data is not reused for AI training. Please check the link below for more details: https://app.vanta.com/coefontcoltd/trust/c9b64h70ffjbmrs00f67gc

CoeFont app has acquired the international security certification "SOC2 Type1". This makes CoeFont safe and secure for companies with strict security standards. We are continuously enhancing security and we will be adding more certifications in the near future. Please check the link below for more details: https://app.vanta.com/coefontcoltd/trust/c9b64h70ffjbmrs00f67gc

Upgrade to Plus or Enterprise plan, or contact our sales team to use the member management feature. After your plan is upgraded, the feature will be available via: https://coefont.cloud/account/member

Please check our plan details here: https://coefont.cloud/selectPlan

Please check the link below to view the computer system versions we support: https://coefont.notion.site/CoeFont-Desktop-App-Requirements-1377427ab23480c5a7dee967e96dfb97

Please check the Device Manager to see if "CoeFont Audio" is listed under "Sound, video and game controllers." If it is displayed, please follow the steps below to uninstall it: 1. Right-click on "CoeFont Audio" and select "Uninstall device." 2. Check the box that says "Delete the driver software for this device," then click the Uninstall button. Then restart your PC.

Please check your computers system settings, and confirm that the speaker / microphone are not set to “CoeFont Audio”. If it is, then switch it back to your default speaker / microphone.

Standard Plan: Credit card only (bank transfer and annual contracts are not available). Plus Plan: Credit card. Enterprise Plan: Bank transfer only.

Please verify your card number, CVC, and credit limit. Some debit cards cannot be used. Credit card payments utilize an external cloud service (Stripe). CoeFont is unable to provide support for issues related to credit card payments.

For the Standard and Plus plans, automatic renewal occurs on the same day each month. Example: If you subscribe on January 15th, it will renew on the 15th of each subsequent month. For the Enterprise plan, automatic renewal occurs on the 1st of each month. Example: If you subscribe on January 15th, it will renew on the 1st of each subsequent month.

The free trial period is exactly 7 days (168 hours) from the start date. Please note that you will be automatically billed once this period expires.

Please download it from the website. (If you switch to the Free plan, you will no longer be able to view your billing history.) Go to Account Settings > Payment > Billing History and click on 'Withdrawal Date' at the bottom.

Please set your name in the account settings beforehand. The name you enter there will be reflected on the receipt.

To cancel your paid plan or the free trial of the Standard/Plus plan, please follow the steps below. (You are required to select a reason for downgrading and provide details. Downgrading will not be possible without this information.) [PC] Click the person icon in the upper right corner of the screen > Account Settings > Check Plan > Click 'Downgrade' on the Free plan > Enter the reason and details for downgrading, then click 'Downgrade'. [Smartphone] Tap the person icon in the upper right corner of the screen > Check Plan > Tap 'Downgrade' on the Free plan > Enter the reason and details for downgrading, then tap 'Downgrade'.

No, you will not be charged.

In Account Settings > Check Plan, under 'Your Current Plan,' it says, 'Your current plan is available until [Month] [Day] at 23:59. The Free plan will be applied from [Month] [Day] at 0:00.

It is possible if you are registered as a member of the company's account and use it for the company's purposes.

No, you cannot share an account by multiple people.

You can indciate it in description sector of similar out of the video, if you wish to do so.

https://drive.google.com/file/d/1J6LYsnWh9-zd91bwJNvHEMGzXokPSoN-/view?usp=drive_link

Your registered real name will not be made public. If you apply to use digital voices that require approval, your registered name will be visible only to the owners of those digital voices.

You can make changes in Account Settings. You cannot change your email address though.

Please navigate to Account Settings and click on "Delete Account" at the bottom of the page. Account deletion is not possible while subscribed to a paid plan. Kindly downgrade to the Free plan before proceeding with account deletion. Your current plan status can be verified under Account Settings > Check Plan.